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Table Of Contents

Table of Contents from the book:

What's Going On?

Communication: What Hurts & What Works.
Sue-maree McEnearney

Forward
What’s Going On?

What Hurts

  • Cope Strategies
  • Power Plays
  • Compliance Capers
  • Displacing Rights & Responsibilities
  • Survival Instinct
  • Sources of Power
  • Comparison & Hierarchy
  • The Competition
  • Round 1: Sizing Up The Competition
  • Round 2: The Power Play
  • Round 3: Responding to Power Plays
  • Round 4: Fallout
  • Escapes
  • Behaviours of Competition: What We Do
  • Language of Competition: What We Say
  • Competition Culture

What Works

  • Cooperation Culture
  • Principles of Cooperation
  • Power & Trust in the Cooperation Culture
  • Attitudes of Cooperation
  • Process of Cooperation
  • Framework for the Process of Cooperation
  • Behaviours of Cooperation: What We Do
  • Language of Cooperation: What We Say
  • Source Data
  • Gateways to Understanding
  • Barriers to Understanding
  • Changing Barriers to Gateways
  • Respect & Acknowledge Differences
  • Being Cooperative When Others Want To Compete
  • Agree To Agree
  • Choice
  • Imagine

  • Resources
  • Contact Details

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