The Stress-Free Professional

How to Reduce Stress When Dealing With Clients, Even In Tough Times

Do you experience stress and frustrations when dealing with clients?
Do you find yourself not knowing the best way to handle difficult and/or sensitive situations?
Do you find yourself thinking:
“How do I best deal with this situation?”

You’re not alone! These are situations faced on a daily basis. In this interactive presentation, Sue-maree will show you practical techniques you can use immediately to take the stress and frustration out of dealing with clients.

You will learn how to:

• Turn pessimists into optimists
• Turn a fixation on problems into a fixation on solutions
• Replace stress-induced unproductive behaviours with productive focussed action
• Run tight, focussed client meetings with clear objectives and outcomes
• Eliminate client complaints instantly
• Eliminate negativity instantly
• Turn chronically bad time managers into responsive, effective clients
• Easily get in touch with clients - even those who are notoriously difficult to reach

It’s easy when you know how!

Take control of situations, act from a position of power and authority, and eliminate stress and frustration. Get what you want easily and effortlessly, even in tough times.

Get what you want – every time!

When you use the tools in this program, you make it impossible for your clients to indulge in negative, unproductive behaviours.

This program will teach you how to deal with difficult situations so you can communicate with grace, even when you’re under fire.

Who should do this program?

This program is for you if:

• You are stressed and frustrated when dealing with clients
• Clients are stressed and frustrated
• You have to deliver bad news to clients
• Client turnover is too high and client retention is too low
• You would like to generate more income from your existing clients

What do you get in the program?

Each program is customised for your specific needs. As an overview, major components of the program include:

• Training for account manager/s to identify the key stresses and frustrations they are currently experiencing with their clients;
• On-line resource centre;
• Telephone and e-mail support for 12 months;
• Quarterly monitoring and review of performance through on-line assessment tools.

See more program delivery options here ...

View testimonials
View client list
Make a booking enquiry