 Motor Vehicle Sales Consultants
Increase sales & Increase profits
“A new approach to Motor Vehicle Sales that gives Sales Consultants the skills they need to sell more vehicles, more easily and more quickly, and build loyal profitable client relationships”
- Specifically designed for people in automotive sales
- Equally relevant to sales of new and used vehicles
- Proven valuable to Sales Consultants from novices to veterans of over 40 years experience
Participants learn the art of:
- Attracting clients
- Building rapport
- Asking questions to establish needs
- Establishing value
- Isolating objections
- Handling objections
- Negotiating
- Closing
- Delivery
- Follow-up
- Referrals
- Bouncing back from set-backs
Outcomes:
- Attract and retain loyal profitable clients
- Work more effectively and harmoniously with colleagues
- Increase skills and confidence
- Exceed targets
Here's more detail if you need it ...
- Walk – Drive - Appraise
- 6 Point Sell
- FAB statements during a product presentation
- Overcoming objections to a test-drive
- Irresistible Test Drives
- Presenting Trade-in Valuation (and managing expectations)
- Retained Value & Discounting
- 4 squares
- Overcoming objections to a Sale
- Closing Skills
- Introduction to Finance/Business Manager
- Introduction to Service Centre, Service Personnel
- Introduction to After-Care
- Warranty Scripts
- Follow-up actions that generate customer satisfaction and referrals
- CSI (Customer Satisfaction Index) Performance Requirements & Scripts
- Ensuring you get excellent Customer Service Reviews CSI
- Generating new model interest to owners of 3-5 year old vehicles
- Using FAB statements over the phone to secure appointments with existing clients for new orders and upgrades
View testimonials
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