 Program Delivery
Sue-maree delivers her programs in a variety of ways. All
programs are customised to meet your needs, both in content and
in the way they are delivered.
A typical program might have these components:
- Initial assessment and diagnosis
- Presentations - keynotes or training workshops
- Consulting sessions (including telephone, e-mail and in-person support)
- Facilitation
- On-going monitoring and feedback
- Access to additional on-line and off-line resources
More options in each of these areas are listed below.
Depending on progress, we can amend the programs at any stage. If, for any reason:
- You use the skills learned and find them to be of no value, or
- You determine you've already achieved the results you want and don't feel it necessary to continue the program,
we can terminate the arrangement at that point, no questions asked.
Whatever materials you've already received are yours to keep.
Skills Assessment and Diagnosis Tools
This could include any combination of the following strategies:
- On-line diagnostic tools
- Interviews with key personnel
- Evaluation of performance in the workplace and in appointments
- identification of key areas in need of attention
- Creating development plan for addressing key areas
Presentations
Depending on the outcome of the assessment and diagnosis phase, we
deliver customised presentations.
Keynote Speaker:
- for conferences and special events
- in-house
- for your clients
Workshops, Training and Seminars to address identified needs:
- using the most appropriate method of delivery
- in a timely manner - as needed
- Duration: 1 hour, 2 hours. half day, full day, or otherwise as agreed/required
Consulting Programs
Some programs include individual consulting sessions, as required
to meet the objectives. This could include any combination of the
following strategies:
- SOS - immediate diagnosis and prescription for pressing issues (telephone/email/in person)
- Troubleshooting consulting: Individual 30 minute consultations to address specific issues
- Telephone and e-mail support over the duration of the program
Facilitation
Sue-maree facilitates group discussion in the following formats:
- in-house, over lunch, once a month (or as required)
- at strategic planning retreats
- at conferences
Monitoring and Feedback
During the program, we monitor and track performance to ensure
the initial goals are being met. This can be done in a variety of ways:
- Regular on-line surveys
- Individual interviews and surveys
- Regular group facilitations - for example, in lunch-time sessions
- Consultation/Appointment Performance Evaluation Tool - to evaluate performance of individual Consultants when dealing with clients
- Performance Tracking Tool - for analysis of individual performance over time, with comparison to both in-house and industry standards
We report to management with recommendations and action steps.
Additional Resources
We provide an extensive set of additional resources to support and
accelerate the results. These resources are available to all
participants over the course of the program. They can include:
- On-line learning programs
- Access to relevant Intellectual Property including worksheets, evaluation tools, website, and other on-line access.
- Selected presentation segments available for video and audio access and download via password protected area of website
- Performance Manual - for each individual Consultant
- Weekly email reinforcement programs
- The CEO's Message - interviews with the CEO, distributed throughout the organisation, to disseminate key messages for the month
and align focus on key issues to achieve outcomes
Development Packages
We have a number of specific in-house packages, which can be tailored
specifically for your needs.
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