Grace Under Fire

How To Keep Your Cool When You’re Hot Under The Collar

Do you find it difficult to communicate effectively in stressful situations?
Do you withdraw or attack?
Do you replay conversations in your head and think:
“That’s what I should have said!” or
“I wish I hadn’t said that!”
Do you feel anxious or uncomfortable when you need to address issues with colleagues, clients, family and friends?

Take heart – you’re not alone! We all face stressful situations at work and at home. In this interactive presentation, Sue-maree will show you practical techniques you can use immediately to take the stress out of stressful situations:

• how to prepare for them
• how to deal with them effectively
• how to avoid being ambushed
• how to respond when people are thoughtless, rude, even nasty
• how to make sure it doesn’t happen again
• how to set yourself up so it doesn’t happen in the first place
• what to say when you don’t know what to say

Take control of situations, respond from a position of power and never be caught out again. Be heard, get your message across and achieve your outcomes with dignity and grace – even when you’re under fire!

Never be set up, put out or put down again!

With so many people talking about communicating with difficult people, it’s time we realised that there’s no such thing as a “difficult person” – just "difficult situations". And the only reason a situation is difficult is because we don’t (yet!) know how to handle it.

Learn how to respond with ease and confidence when people in your life are thoughtless and inconsiderate, and even when they deliberately set out to hurt you, embarrass you or intimidate you.

Learn how to respond to these situations rather than just reacting to them.

This program will teach you how to deal with difficult situations so you can communicate with grace, even when you’re under fire.

Why do this program?

You'll:

• Reduce stress and frustration
• Improve morale
• Increase productivity
• Decrease absenteeism and staff turnover
• Improve teamwork and relationships with colleagues
• Create better customer relationships
• Handle complaints and grievances effectively

Who should do this program?

This program is for you if:

• Staff morale is low
• Office politics is disruptive
• Staff are stressed and frustrated in their dealings with colleagues and clients
• Staff are experiencing problems in their relationships at home that are having a negative effect on their productivity at work
• Staff waste time gossiping and complaining
• Staff turnover is too high
• You would like to improve your personal relationships – with your partner, family, children and friends

What you will learn in this program

You will learn how to:

• Keep your cool even when you’re hot under the collar
• How stress affects our ability to communicate effectively
• Resolve long-standing communication issues once and for all
• Deflect insults, verbal abuse and verbal attack without lashing out
• Dissolve conflict
• Get your way without destroying relationships
• Never get caught in a battle of egos where everybody loses
• Set clear boundaries around acceptable communication standards
• Deal with gossip-mongers and back-stabbers
• Use your voice and body language to project confidence and authority
• Make sure your point of view is heard and understood
• Deal with people when they lie to you
• Deal with the most difficult communication challenges at work and at home

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