Difficult Conversations With Colleagues Made Easy

How to Handle Stressful Situations With Ease and Confidence

There’s no such thing as a “difficult person”, only “difficult situations” – and the only reason a situation is “difficult” is because we don’t know what to do and how to handle it. When you learn how to deal effectively with difficult situations, you’ll experience more calm and confidence in your communications, have less stress, build stronger relationships, and increase your productivity and your income.

Why do this program?

Benefits of the program include:

• Reduced staff turnover;
• Happier and more productive relationships between colleagues;
• Stronger relationships with clients;
• Reduce the amount of misunderstandings and re-work;
• Managers spend less time in mediation, umpiring and damage control.

Who is this program best suited for?

This program is for you if any of these situations compromise the productivity in your office:

• Morale is low;
• Office politics is disruptive;
• Staff are stressed and frustrated in dealings with colleagues and clients;
• Staff are experiencing problems in their relationships at home that are having negative effects on their productivity at work;
• Staff members spend a lot of time gossiping and complaining;
• Staff turnover is too high.

What do you get in the program?

Each program is customised for your specific needs. As an overview, major components of the program include:

• Identifying key stress points that your staff face daily in their office and home environments;
• Conducting individual and group training sessions to address specific issues, as required;
• Monitoring and review of performance through face-to-face sessions, telephone and e-mail coaching and support, on-line resources, and Performance Evaluation Tools;
• Analysis and reporting on agreed performance criteria.

See more program delivery options here ...

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