Communication Skills for Managers

How to Communicate with Your Teams More Successfully

For less stress, and greater profit

There’s no such thing as a “difficult person”, only “difficult situations” – and the only reason a situation is “difficult” is because we don’t know what to do and how to handle it. Yet! When you learn how to deal effectively with these situations, you’ll experience more calm and confidence in your communications with your staff, communicate your requests more effectively, reduce your stress, build stronger teams, and increase your productivity and your income.

Why do this program?

Benefits of the program include:

• Reduced staff turnover;
• Happier and more productive relationships between team members;
• Ease in delegating work;
• Stronger relationships with team members, suppliers, and clients;
• Reduce the amount of misunderstandings and re-work;
• You spend less time in mediation, umpiring and damage control.

Who is this program best suited for?

This program is for you as a manager if any of these situations compromise the productivity in your office:

• Morale is low;
• Office politics is disruptive;
• Staff are stressed and frustrated in dealings with colleagues and clients;
• Staff are experiencing problems in their relationships at home that are having negative effects on their productivity at work;
• Staff members spend a lot of time gossiping and complaining;
• Staff members don’t seem to understand their work;
• Some staff members deliberately undermine your authority;
• Staff turnover is too high.

What do you get in the program?

Each program is customised for your specific needs. As an overview, major components of the program include:

• Identifying key stress points that you face when dealing with staff members and colleagues;
• Conducting individual and group training sessions to address specific issues, as required;
• Monitoring and review of performance through face-to-face sessions, telephone and e-mail coaching and support, on-line resources, and Performance Evaluation Tools;
• Analysis and reporting on agreed performance criteria.

View testimonials
View client list
Make a booking enquiry